Delivery Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Should there be any delays due to a high volume of orders or postal service problems then we will notify you.

We use Royal Mail for our deliveries and offer a £3.95 flat rate for shipping to the UK.

International Shipping

We offer international shipping to the following countries: UK ONLY

At this time, we do not ship OUTSIDE OF THE UK

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. RealCBDTherapy Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@realcbdtherapy.co.uk with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

To start a return, you can contact us at hello@realcbdtherapy.co.uk. Please note that returns will need to be sent to the following address: 2 Poolfield Road, Lichfield, England, WS13 8EB. For further info, please see our refund policy here: https://realcbdtherapy.co.uk/pages/refund-policy

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@realcbdtherapy.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 

If you have any further questions, please don't hesitate to contact us at hello@realcbdtherapy.co.uk